Kalalou Ceramic Head Planter

Shipping Method – Ground (smaller items)- Standard shipping method is ground shipping with FedEx or UPS. Delivery signature is not required for ground shipments. The carrier will leave the package in the normal delivery place for your address. You may go to FedEx or UPS website to track your shipment. If you are purchasing multiple items from different manufacturers, your order will ship from different warehouses and may ship on different dates. We will email you all the tracking associated with your shipment once the item ships from the warehouse. If your order contains multiple ground shipments, then they may ship with a Freight carrier based on the number of items and weight. 

Shipping Method – Freight- Standard shipping method for large / heavy items is with a freight carrier. Standard Delivery will consist of either curbside or front door delivery based on the carrier servicing your applicable area. The product will be kept in its original packaging and there is no assembly provided with this service. It is not the driver's responsibility to bring freight into house, garage, etc. Drivers do not assist with un-packaging or set-up. It is the customer's responsibility to inspect the packaging and product prior the driver departing. For Basic Threshold Service, note that the shipment will not require a signature upon delivery.

For Back of Truck, Curbside and White Glove options, the merchandise cannot be delivered without a signature. If the packaging or merchandise appears damaged in any way, please note the damage on the delivery paperwork and refuse the shipment. This will aid greatly in expediting the return or replacement process in the event there are any issues in delivery. Should you have any questions regarding delivery method in your area, please contact our customer care team at info@kulturebomb.com

If you are purchasing multiple items from different manufacturers, your order will ship from different warehouses and may ship on different days. We will email you all the tracking associated with your shipment.

Kulture Bomb Customers get
free, safe and fast shipping on all orders above $100. Yet if you are
not 100% satisfied with your purchase for any reason, just go through
the easy return process in our Returns & Exchanges or call us at 888-542-0111.

We
will gladly accept your return in new or unused condition and
containing all original materials included with the shipment, within 30
days of the delivery. Please note, if you return an item the both ways
shipping costs will be deducted from your total refund amount.

The
few exceptions that cannot be returned include: Clearance Items and/or
Items on Sale/Discount, and/ or items on which any kind of offer,
discount etc has been claimed cannot be returned.

At KultureBomb,
we understand that despite best intentions, some purchases do require a
re-consideration and re-think. We will work with you to ensure that in
case you have to return the purchased product, it does not cost you
much. But some vendors do have a restocking fee policy and we won't
surprise you with any hidden charges or handling fees and like to be
upfront about it. For instance, Kalalou have a restocking fee for large
size items while there is a re-stocking fee of 15% on all Christmas
décor.

Lastly and most importantly, we guarantee your satisfaction or we guarantee to make it right!