Returns In- Stock Items: We accept returns of stock items within 30 days of purchase. If an item is received damaged, Kulture Bomb will need to file a claim with the carrier. We request that you take photos of the packaging as well as the product in order for us to honor the return. All damages must be reported within 48 hours of receiving goods. Many items are unique and sometimes are not replaceable. If an item can not be replaced, you will be issued a refund in the amount paid for the item.
If you want to return an in-stock item, you will be responsible for paying return freight charges to Los Angeles, CA. Items must be returned undamaged in order to receive a full refund. Please allow 5-7 days for refunds to be processed.
Special Orders: We do not accept returns on special orders as our suppliers will not accept the return from us. If a special order item is received damaged, Kulture Bomb will need to file a claim with the carrier. We request that you take photos of the packaging as well as the product in order for us to honor the return. All damages must be reported within 48 hours of receiving goods. All returns and claims for damages are subject to review by the supplier prior to refunds or exchanges.
Any product description that specifies a lead time greater than 1 week is considered a special order item. All furniture, pillows, throws, lighting, art, sculptures, mirrors and rugs are special order products.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once items are inspected for damages, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow 5-7 days for refund processing.
To return your product, please contact us at 855-KB-DECOR or email email@example.com for shipping instructions.
You will be responsible for paying the shipping costs to return your item(s). Shipping costs are non-refundable.
Terms of Service
View full terms of service here.